Privacy Policy

At Ballavar, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Ballavar collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, or use our services.

1. Who We Are

Ballavar is a furniture retailer operating in the United Kingdom.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Ballavar is responsible for the personal information we collect and process.

In this Privacy Policy, “Ballavar”, “we”, “us” and “our” refer to Ballavar.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide

When you place an order, create an account, contact us or otherwise interact with our website, we may collect:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order details

  • Delivery information

  • Communication preferences

  • Information you provide when contacting customer support

Payment Information

Payments may be processed by third-party payment providers.

We generally do not store your full payment card details on our own systems. Payment information may be collected and processed directly by the payment provider used during checkout.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Referring website

  • Approximate location

  • Date and time of visits

  • Website usage information

This information may be collected using cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Arrange furniture delivery.

  • Process payments and refunds.

  • Communicate with you about your order.

  • Provide customer support.

  • Manage returns and exchanges.

  • Respond to enquiries and complaints.

  • Improve our website, products and services.

  • Detect and prevent fraud or misuse.

  • Maintain the security of our website and systems.

  • Comply with our legal and regulatory obligations.

  • Send marketing communications where you have provided appropriate consent or where otherwise permitted by law.

4. Legal Bases for Processing

We process personal information only where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Contract

We need to use certain information to process your order, take payment and arrange delivery.

Legal Obligation

We may process information where necessary to comply with legal, accounting, tax or regulatory requirements.

Legitimate Interests

We may process information where it is reasonably necessary for our legitimate business interests, such as improving our services, preventing fraud, maintaining website security and managing customer relationships.

Consent

Where required by law, we will ask for your consent before using your information for certain purposes, such as particular marketing activities or non-essential cookies.

You may withdraw consent at any time where processing is based on consent.

5. Marketing

If you have opted in to receive marketing communications from Ballavar, we may send you information about:

  • New furniture collections.

  • Special offers.

  • Discounts and promotions.

  • Products and services.

  • Other relevant updates from Ballavar.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the message or by contacting us.

We will not send marketing communications where we are not legally permitted to do so.

6. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information about your visit and understand how the website is used.

We may use cookies for purposes such as:

  • Keeping our website functioning correctly.

  • Remembering items in your shopping basket.

  • Processing orders.

  • Understanding website traffic and usage.

  • Improving website performance.

  • Measuring advertising campaigns.

  • Personalising content or advertising where permitted.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser or our cookie consent tools, although disabling certain cookies may affect website functionality.

7. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Payment processors.

  • Delivery and courier companies.

  • Furniture suppliers and manufacturers where necessary to fulfil an order.

  • Website hosting providers.

  • IT and technology providers.

  • Customer service platforms.

  • Email and marketing providers.

  • Analytics providers.

  • Advertising platforms.

  • Professional advisers.

  • Government, regulatory or law enforcement authorities where legally required.

We only share information where there is a legitimate reason to do so and, where appropriate, require our service providers to protect your information.

8. Payment Providers

When you make a payment, your payment information may be processed by a third-party payment provider.

The payment provider may collect and process your payment information in accordance with its own privacy policy and terms.

Ballavar does not generally store complete payment card details.

9. Delivery Companies

To deliver your furniture, we may provide delivery partners with information such as:

  • Your name.

  • Delivery address.

  • Telephone number.

  • Order information.

  • Delivery instructions.

This information is provided only where necessary to arrange and complete your delivery.

10. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection laws.

This may include using adequacy regulations, appropriate contractual safeguards or other lawful transfer mechanisms.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we keep information may depend on:

  • The nature of the information.

  • Why we collected it.

  • Whether you have an active customer relationship with us.

  • Legal, accounting and tax requirements.

  • The need to resolve disputes or enforce agreements.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access.

  • Accidental loss.

  • Theft.

  • Misuse.

  • Unauthorised alteration.

  • Unauthorised disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

13. Your Data Protection Rights

Under applicable UK data protection law, you may have rights including:

  • Right of access – to request a copy of the personal information we hold about you.

  • Right to rectification – to ask us to correct inaccurate or incomplete information.

  • Right to erasure – to request deletion of your personal information in certain circumstances.

  • Right to restrict processing – to ask us to restrict how we use your information in certain circumstances.

  • Right to object – to object to certain types of processing, including some direct marketing.

  • Right to data portability – to request certain information in a portable format where applicable.

  • Right to withdraw consent – where processing is based on your consent.

These rights are subject to certain legal exceptions and conditions.

To exercise your rights, please contact Ballavar using the contact details provided on our website.

14. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

15. Third-Party Websites

Our website may contain links to websites operated by third parties.

If you follow a link to another website, that website will have its own privacy policy and terms.

Ballavar is not responsible for the privacy practices, content or security of third-party websites.

16. Fraud and Security

We may use personal information to detect, investigate and prevent fraudulent transactions, misuse of our website and other security threats.

Where necessary, information may be shared with payment providers, fraud prevention services, professional advisers or law enforcement authorities.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will be published on our website with the updated date shown at the top of this policy.

18. Contact Us

If you have any questions about this Privacy Policy or how Ballavar handles your personal information, please contact us using the contact details provided on our website.