Returns & Warranty Policy

We want you to feel confident when ordering from Ballavar. If you have any questions about your order or product, our customer service team is here to help.

30 Day Change of Mind Returns

You have 30 days from the date you receive your order to request a return if you change your mind.

To be eligible for a change-of-mind return:

  • The item must be unused and in its original condition.
  • The item should be returned in its original packaging where reasonably possible.
  • You must contact us before arranging a return.
  • The customer is responsible for the cost of return shipping for change-of-mind returns.
  • For large furniture items, returns may require a suitable courier or specialist delivery service.

Once your return has been received and inspected, we will process your refund to the original payment method, subject to the item meeting the return conditions.

Damaged or Faulty Items

We carefully check our products before dispatch, but if your item arrives damaged or faulty, please contact us as soon as possible.

Please provide photographs or videos showing the issue, including any visible damage to the packaging where applicable. This helps us resolve the issue as quickly as possible.

For confirmed damaged or faulty items:

  • You will not be responsible for return shipping costs where a return is required.
  • We may provide replacement parts where appropriate and available.
  • Where the issue cannot be resolved with replacement parts, we may arrange a replacement item or another appropriate remedy.

1 Year Warranty

All Ballavar products come with a 1-year warranty against manufacturing faults and defects.

If a manufacturing fault occurs during the warranty period, please contact our customer service team with details of the issue. Where appropriate and available, we will arrange replacement parts at no additional cost.

The warranty does not cover:

  • Accidental damage
  • Misuse or neglect
  • Incorrect assembly or installation
  • Damage caused by modifications or alterations
  • Normal wear and tear
  • Damage caused by failure to follow care or usage instructions

How to Contact Us

To request a return or report a damaged or faulty item, please contact:

Email: Service@ballavar.com

Customer Service Hours:
Monday–Saturday: 9:00 AM–5:00 PM
Closed Sundays and UK Bank Holidays

We aim to respond to all enquiries within 24 hours